Your personal information, documents and funds are very important to us. The account verification process in managed and controlled by our compliance team, who are on hand to assist you while ensuring that your privacy and funds are protected. We do not spare resources in ensuring that all your details are protected. We use SSL encryption technology to ensure secure communication from your computer to our platform.
Our compliance team follows strict international anti–money laundering laws (“AML”) with regards to the collection of required documents, this process is completed in accordance to 'Know Your Client' (“KYC”) and AML requirements to protect our clients from any kind of abuse of their personal details or their funds. Moreover your funds are kept completely separate to our funds in segregated bank accounts - your funds are not part of our assets.
To complete the Account Verification process we require 3 types of documents from you.
Proof of Identification document
This document can be your International Passport, National ID Card or Driver’s License, it must be a valid document and the image provided to us must be a clear colour copy of all data pages, both front and back images are required where applicable and all four corners/sides must be visible. No information should be struck off or covered.
Proof of Residence
The proof of Residence document we require must be a full page, clear, colour copy of an original paper document received to your home. It must contain your full name and address (no initials) and be issued within the last 6 months. It can be any one of the following:
- Utility bill: water, gas, electric or common expenses.
- Bank statement: bank and/or credit card statement or a letter signed and stamped by your bank.
- Telephone: fixed line and/or internet connection
- Residency certificate: issued and stamped by local municipality, official residency document or book.
- A tax bill from your local authority.
- A tenancy agreement/contract issued in the last 6 months.
- A local passport, driving license or national identity card can be used as proof of address only if you haven't already used it as proof of identification and it has been issued within the last 6 months.
Hand written documents or online statements are not accepted.
The credit card must be valid and in the name of the client. A copy of both the front and back are required and all sides must be clearly visible. Only clear colour copies will be accepted. You should conceal the first 12 digits on the front of the card leaving only the last 4 digits visible and also conceal the CVV (security code) on the back. The signature must be clearly visible. If your card has been issued to you with no name or with your initials only then we will also require a statement from your card account; a screenshot of your online banking showing your full name and the card number (last four numbers only) is all that is required.
Copies will be requested for all credit cards used for funding your account. Deposits using a company credit card or a credit card which is not issued in your own name is not permitted.
The verification documents must be in the name of the person who has registered for the account and all communication should be from the email used for registration. Please note that additional information and documents may be requested.
Submission of Documents
File types and extensions that are supported include: .bmp, .gif, .jpeg, .jpg, .pdf, .png
Please review this list before submitting any attachment. If the file type you plan to attach is not included in this list you may be required to resubmit your attachments.
You can submit your documents from within your account settings, go to the Verification page, follow the instructions and upload your documents directly to us.